Karen Van Dam
01/14/2020 12:00am
Fasten Pro was recommended to us and we have been working with them since 2008. They fixed the roof where we had ice dams and replaced all of the skylights in our house and solarium. Over the years, they have been honest, responsive, and reliable. Recently, they spent a lot of time working with us to solve a complex problem. When other companies might have given up, Fasten Pro came up with a creative solution that solved the problem. These guys are doing great work. And it's very nice to be able to speak to a real person when I call - thanks Mary!
Lessa Leigh
06/29/2017 12:00am
We've used Fasten-Pro since moving to Ohio in 2009. When we first moved in, they installed gutter guards and replaced two skylights. Last year, they replaced our roof due to storm damage from hail.Every interaction I've had with Ray, Mary, and anyone else on their crew has been professional, courteous, and pleasant. They are scrupulously honest, work quickly and carefully, and take great care not to damage our landscaping etc.Just now I called because part of a downspout had been damaged in a storm. Mary remembered our house, knew what the issue was, and promised she'd have someone out to fix it asap. You can't ask for better service from a contractor. I have recommended Fasten Pro to family and friends and everyone has had the same great experience.
Ash Patel
04/15/2010 12:00am
I called Fasten Pro roofing out of the blue to get an estimate after two of our homes had storm damage. The owner came out promptly and delivered an estimate. The roof was replaced in almost zero degree weather, which was amazing. They sent a large crew and quickly got the work done.In a conversation with the owner, he had told me that the person measuring was in a hurry and only accounted for half the roof. We were concerned that our bill would now double from the previous estimate. When it came time to invoice, the owner Ray, came out to inspect the roof and deliver the final bill. Surprisingly it was for the original estimate. We were prepared to split the difference but Ray insisted that it was their mistake and their loss. Apparently there are some companies out there that will give a low estimate and then jack up the price in the end. Ray did not want us to think that it was an intentional mistake so Fasten pro took the loss. This was a large job, $25k, so the loss must have been significant. I was so taken back that I offered to give him a brand new ladder that we purchased (too big for us). He insisted that he pay for it.This is an absolutely honest company and their work is impeccable. Two years later, we had some soffits and gutters that were damaged in another storm. A crew from Fasten Pro came and did a remarkable job. In the future, if I ever needed any type of roofing, gutter, soffit work, I would call Fasten Pro and not even worry about an estimate. Their work is dead on and prices are reasonable. They are also a large organization that I believe employs 80+ people and have been around for 30+ years headquartered in Loveland OH.FAST FORWARD SEVERAL YEARSI have used Fasten-Pro for several years now and they are my absolute go to roofers. I purchased a 120 year old building in Clifton that had several brick chimneys that were 4 stories tall. The chimneys were crumbling and bricks were falling during rain or wind storms. The previous owner also neglected the building and we had 6 skylights that were leaking along with all sorts of roof leaks. Fasten Pro was able to identify and completely remove the non-essential chimneys, replace all skylights and re-roof the building. All of this was done without me ever having to go onsite. They blocked off the streets/sidewalks and safely performed an awesome job.I have had rubber roofs leaking at another building and I assumed they would need to be replaced. The owner showed up and told me it would be a waste of money to replace the roof for several more years and he was able to immediately fix the leaks. This has held for months now.Here is the best one! I needed a bathroom vent put in at an apartment building. Being roofers, they would do the roof part of the vent. I struggled to find someone willing to do the actual fan/light install and I told them that. When they scheduled the install, they told me they would take care of the entire project. The bill was way lower than what I was expecting.These guys are just plain honest and dependable.Ash Patel,Loveland Ohio
poor service
01/01/1970 12:00am
2019-01-21 04:12:57